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Cassandra L. Freeman, PHR |
13100 Old Field Terrace,
spiritfilled@comcast.net
Obje
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Human Resource Administration
Law Offices … Legal Secretaries … Recruiting & Training
Senior Human Resource and Administrative Manager with more than two decades of growing responsibilities within major domestic and international law firms. Possess exceptional knowledge of principles, policies, and procedures, and excellent coaching and counseling skills that foster trust and respect leading to effective problem resolution. Interact well with all levels of management, staff, clients, and visitors. Adept manager of large administrative staffs. Computer Software: Internet Database Applications (Vi Desktop, Ceridian, New Hire, Visitor Link). Professional in Human Resource Management (PHR). MS in Business Administration. Core competencies include:
Office Administration § Planning & Scheduling § Budgets & Cost Containment § Staff Supervision
Coaching & Counseling §
New Employee Orientations § Training & Development § Multi-locations
Career Progression
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Hogan & Hartson LLP,
[Domestic and international law firm with between 1,500 and 1,700 employees]
Human Resources Manager/Supervisor—Attorney Assistants Department
Managed wide range of HR and administrative operations within this large headquarters and its branches including recruiting, interviewing, training and development, staff supervision, planning and scheduling, employee reviews and evaluations, policies and procedures, work assignments, office budgets, wage surveys, and related functions.
Supervised Staffing Managers (2), Coordinator (1), Legal Secretaries (180-200), and Receptionists (10-12).
§ Instrumental in saving firm approximately $60,000 in legal secretary and receptionist administrative overtime charges and $10,000 in outside training fees.
§ Presented and led highly acclaimed Work Quality class for legal secretaries that had 90% attendance in three branch offices. Created equally well-received Work Quality handouts.
§ Assisted in creation of Annual Evaluation grid for Legal Secretaries still in use today.
§ Lead person in developing and implanting new electronic leave slip for secretarial staff still in use today.
§ Mediated sensitive conflict resolution matters amongst senior partners, staff attorneys, secretaries, and receptionists. Also managed step-by-step progressive discipline process up to and including termination.
§ Lead person for performance review program to ensure effectiveness, compliance, and equity within the firm. Wrote 30 and 60-day reviews, annual performance reviews, and recommended pay/bonus increases and participate in labor market wage surveys to determine prevailing salary levels.
§ Screened and interviewed external/internal applicants and arranged interviews with hiring attorneys.
§ Lead person for associate, summer associate, and secretarial new employee orientations.
§ Made hiring recommendations for administrative openings. Coordinated secretarial transfers.
§ Assigned secretaries to new attorneys and other professional staff. Assigned secretarial support for Summer Associate Committee, visiting attorneys, and client closing projects.
Wilmer,
[Domestic and international law firm with between 500 and 1,000 employees]
Secretarial Manager
Supervised 141 legal secretaries and nine receptionists. Resolved human resource issues amongst support, legal staff and service departments. Disciplined and motivated administrative staff. Ensured workload parity.
Prepared and monitored secretarial and receptionists budgets. Recommended administrative salary increases.
[Domestic and international law firm with between 500 and 800 employees]
Freelance Contractor. Short-term administrative assignments.
Cassandra L. Freeman, PHR Page 2
Career Progression (continued)
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Administrative Assistant To The Chief
Provided administrative support, attended meetings, and was Chief’s right hand assistant.
[Domestic and international law firm with more than 1,000 employees.]
Secretarial Supervisor
Supervised staff of over 50 secretaries and 10 receptionists. Coordinated, analyzed, and prioritized administrative workflow problems. Coached, counseled, and disciplined administrative staff. Conveyed benefit and salary information to staff employees.
Fried,
[International law firm with more than 700 employees.]
Evening/Weekend Coordinator (8/87-5/90)
Coordinated and supervised six night secretaries. Supervised Mailroom, Duplicating, Computer Services, and Housekeeping Departments.
Legal Secretary (4/80-7/87)
Performed legal secretarial duties for two corporate associates.
Community Service
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Finance Committee Member, Victoria Falls Homeowners’ Association, 2010
Finance Committee Member,
Secretary, Foxlake Homeowners’ Association, 1994-1995
Treasurer, Ramblewood Homeowners’ Association, 1987-93
Professional AFFILIATIONS
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Secretary, Business & Professional Women’s Group, 1996
First Vice President, Business & Professional Women’s Group, 1993
Chair, Membership Committee, Business & Professional Women’s Group, 1992
Chair, Legislative Committee, Business & Professional Women’s Group, 1990
Strayer Honor Society, 1986
professional memberships
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Human Resource Society of Prince George’s County, An Affiliate of the Society for Human Resource Management (HRSPGC), 2009-2010
National Notary Association (NNA), 2008-2010
Human Resource Association of the National Capitol Area (HRA-NCA), 2006-2010
Society of Human Resource Management (SHRM), 1993-2013
Professional Training & Certifications
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Retaliation: Just Don’t Do It, EEOC Training Institute, September 2009
Religion and the Workplace, EEOC Training Institute, September 2009
Race and Color Anti-harassment Do’s and Don’ts, EEO Training Institute, June 2009
Cyber Slacking and Online Profiling, How Internet Use Impacts the Workplace and Human Resources,
Writing Comprehensive Investigative Reports Workshop, Brightline Compliance, June 2009
EEO Counselors and Investigators Refresher Training, Broadcasting Board of Governors, June 2009
Cassandra L. Freeman, PHR Page 3
Professional Training & Certifications (continued)
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Continuity of Operations Planning (COOP) for Human Resources,
Who Moved my Cheese Workshop,
EEO Training for New Investigators, EEO Training Institute, March 2008
Human Resource Generalist Certificate, SHRM, March 2006
Seven Steps to Investigate Allegations of Employee Misconduct, Brightline Compliance, May 2005
HR Today – Facing the Challenges of Tomorrow, NOW,
Professional in Human Resource Management Certificate (PHR), December 2003
HR Management Certificate,
HR and the Law Certificate, Padgett-Thompson, 2002
The More Effective Supervisor, Dunn & Bradstreet, May 1992
How to Supervise People, Fred Pryor Associates, August 1990
Legal Assistant Certificate,
Education
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MS in Business Administration, magna cum laude, GPA 3.7, Strayer University, Washington, DC, 1994
BS in Business Administration, High Honors, Dean's List, Strayer University, Washington, DC, 1986
AAS in Business Management, cum laude, Northern Virginia Community College, Alexandria, VA, 1984
